Frequently asked questions

You must be at least 18 years old, hold a valid South African driver's licence or international equivalent, and provide a current proof of residence. A refundable deposit is also required before collection.

We are active across Gauteng, the Free State, Cape Town, and KwaZulu-Natal. Our main hub is in Sandton, Johannesburg, and we can arrange deliveries to major cities including Pretoria, Cape Town, Durban, Bloemfontein, and surrounding areas.

Yes, one-way rentals are available on request. Drop-off fees depend on the distance and route. Please mention this when you make your reservation so we can quote accurately.

Our rates include standard insurance cover, 24/7 roadside assistance, and a daily mileage allowance. Excess mileage, additional drivers, and optional extras are quoted separately.

Yes, a booking retainer is charged at checkout to confirm the reservation. This is separate from the daily rental rate and is released once the vehicle is returned in good condition and all fuel and toll checks are complete.

Once you sign in and consent to a search, we run a lookup using your ID number and linked vehicle registration. Results are displayed on your dashboard with offence details, amounts, and payment options.

We need your South African ID number and the vehicle registration number. The ID number is encrypted in our database and is only used for the purposes you consent to during the search.

Yes. Our Fine Sense platform covers traffic fine enquiries, licence disc renewals, and vehicle registration support. You can request a service from the dashboard once your vehicle is linked.

We encrypt sensitive data, keep consent records, and only use your information for the specific services you request. Our platform is built to align with POPIA principles, and you can request data deletion at any time.

We accept Visa, Mastercard, PayFast, PayGate, PayPal, and SnapScan. Card payments are processed through secure, PCI-compliant checkout pages.

When you pay a fine or complete a booking, you are redirected to PayFast's secure hosted page. After payment, PayFast sends us an instant transaction notification and we update your record in real time.

Yes, a transaction receipt is available in your dashboard after every successful payment. For booking retainers, the release confirmation is also emailed once the vehicle is returned.

If PayFast cannot complete the transaction, the payment stays in a pending status and no money is charged. You can retry from your dashboard or contact us for assistance.

Click 'Sign In / Register' in the header, then follow the prompts. You can sign up with Google or an email address. A profile is created automatically when you register.

Sign in, go to your dashboard, and use the 'Vehicles' section to add a vehicle by registration number, make, model, and VIN. This lets you run fine searches and request services.

Call us on +27 10 085 7905, email info@entityauto.co.za for general enquiries, billing@entityauto.co.za for payment queries, or support@entityauto.co.za for technical issues. Our office is at 109 Johan Avenue, Cnr Katherine & Dennehof Street, Sandton, Johannesburg 2196.

Our reservations and concierge teams are available seven days a week. Fine and support queries are handled during business hours, and emergency roadside assistance is available 24/7.